What should I do if the translation fails or the results are unsatisfactory?
Core Issue Diagnosis
“Document encryption, corruption, or network instability may interrupt the translation process.”
Root Cause Analysis
Check File Restrictions
Please ensure that the PDF does not have an 'Edit/Print Restriction' password set. AI cannot read encrypted files. Also check if the file is damaged. Try saving it locally with Office before uploading again.
Redo and Customer Support Intervention
If you are dissatisfied with the quality of a particular paragraph, you can use the preview function to promptly adjust the termbase and retry free of charge. If a severe technical issue arises after payment, our support team will provide manual resolution or credit reimbursement.
Final Solution Summary
User satisfaction is our highest priority, and any translation failures due to technical issues will be appropriately resolved.